If they bill you for something that you need a refund, you are just credited to the cost of that refund. If you can't price a service without seeing the job request first, you can provide a price range, such as a minimum and maximum per square foot. Thumbtack is a ripoff, I own a security company and set my leads to within 20 miles of my area (I can not legally even work outside my state) They sent me a lead from New York State and Texas and another lead that wouldnt provide my an address or location! I was on thumbtack fora year and out of the blue thumbtack requested I do a background check , I built up my business with a 5.0 rating with 25 reviews and as the background check came thru, I was deleted and no way to make a living , they wouldnt even let me have my reviews, what a operation, you know just because a man was at the wrong place at the wrong time and gets a record that follows him around , the system will not allow that man to achieve anything, keeping us down and out, I cant even rent a apartment , I guess Im lucky since Im at the top level of my trade and dont have issues , but still and all having a record seems like Im walking around with cuddies that everyone can see, and thumbtack, if I could find away to sue u ,Id be all over that but instead of doin that I must get out there and try to find work again. Your . They changed their business model now because of Pros getting screwed with leads. Read Also: TaskRabbit Vs. Thumbtack (Which Is Better?). Please consult with a licensed financial or tax advisor before making any decisions based on the information you see here. Date of experience: February 16, 2023 SP Samuel Palmer 2 reviews US Updated a day ago Terrible platform, terrible service Its that easy! Then they started getting sneaky with their wording and hiding pricing ,( use to email you your bill, now you have to search for it). Keep in mind, disputed charges cant be paid back to resolve the issue. Once youve bid on 25-50 jobs, go back and look at your history to see which leads turned into customers and which ones didnt. Thanks for the input Lance. Thanks so much for sharing a completely fresh perspective Randal! I appreciate the comment. (and thumbtack was able to read out correspondence and confirmed to me he was not the type of job I was filtering with for my leads!). Mark, My company had consistantly had a 4.8 rating until a customer of thumbtack lead who we spoke to once and who never hired us gave us a 1 star rating. Chat. Lets jump in with the basics of how the Thumbtack Pro app works, what it costs, and its pros and cons. A lead is a new customer who has seen what you offer (most commonly in search results) and wants to learn more about working with you. Based on reviews on BBB and some comments below, it seems like account deactivation usually happens as a result of failing to pay for leads or issuing a chargeback with your credit card. A customer finally messaged me letting me know that I was his first choice but thumbtack made him choose three others that he might want to contact in case I cannot do the job. E-wallets or Bank Transfers: Which is Better for Online Casino Payments? Can I trust thumbtack? Were here to set the record straight, covering everything youll need to know as a contractor using Thumbtack. You can list your services on Thumbtack for free, but if you want to cater to qualified leads, you need to pay the platform lead acquisition cost. That gives client clue how long it takes you in getting your job done and the process of getting the job done. Home Home Services Thumbtack How Thumbtack Works. Ive started a business in bookkeeping that helps clients organize their books, I dont however prepare their taxes. According to reports, Thumbtack is valued at $3.2 Billion as of 2021! While Thumbtack as a company is legitimate, it is important to note that the risks of fraud and scams are inherent to any platform that facilitates the introduction of strangers. Has Thumbtack raised the price of leads? These 5 easy tips require little work, and can make the difference between getting the job, and losing out to other contractors. The more details you add, the more suitable the jobs you'll receive. You pay TaskRabbit a service fee on top of the task price. Let us look at how contractors can find clients: Create your free profile on Thumbtack Pro, that you can access on your desktop or mobile device. Clients like hearing the word affordable even though youll be expensive. Check a pro's profile to see how they accept payment. Opportunities to meet more customers. Customer service that is in line with how Archie Bunker treated people he didnt like. Thumbtack is a platform where individuals can connect local professionals for a project they need done, almost as an intermediary between customers and local businesses. We have several contractor clients that use a variety of lead generation sources. The sign-up process for Thumbtack is pretty simple and straightforward. Here are the main methods you can use: https://help.thumbtack.com/contact-thumbtack/chat, https://www.messenger.com/t/user:159298128452/. Our profile is extremely narrow. Ive also used Home Advisor (total rip-off) and Google AdWords. I'm here to help you maintain, inspect, and renovate your home! With Thumbtack, you will have three options You can request a call from the contractor to talk to them about the job. I mean, that's fine --- but it's logical that the more people who get a lead, the less valuable it becomes --- and it should be discounted. Some report being happy with the service, and some continue to use those services in conjunction with the exclusive organic leads we provide. Lets find someone else. It can be time-consuming going back and forth with customers or being forced to stop what your doing to respond immediately. Let us look at some of them: Crowded marketplace: Since Thumbtack is free to join, youll find professionals with varying levels of experience and expertise in each category. Ex. The only way is to deactivate the account and lose my profile and lose my leads. Uber Boost vs Surge vs Uber Eats Boost: Which Driver Bonus Promotion Pays More? Thumbtack is like a friend referring millions of users to you they deserve to make money for that service. Check out prices and chat through your project with pros. Pros send quotes. Im a travel agent and my services are free..so do I put in all the work for quotes on trips as my bid? No you get charged for every quote you send! Your facial picture is important, pictures of your work before and after, the process is important. Thumbtack for Professionals: what is it and how does it work? In response to a few questions about the desired work, the service provides a list of possible contractors who fit the criteria. Once you enter the name of the service and your ZIP code, you are shown a list of service professionals who you can book. Mint vs Tiller vs Quicken vs YNAB: Which Budgeting App to Pick? Home maintenance shouldnt be that difficult. Online reviews are essential on all digital marketplaces, so some effort put here will pay off. Thumbtack would put a price of about $100 on this job . . A small job for window cleaning was going to cost about $26, wether you got hired or not. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, comparing platforms like Angies List and HomeAdvisor with Thumbtack. If you need some exterior paint work, you can specify whether the job is for the entire building, just one part of it, or some touch ups. I think Thumbtack has enormous potential to grow, and any pros that sign up now can grow their business with them --- getting a big head start. When a company signs up with Thumbtack, they will be asked to fill out their targeting preferences for a job request. At least when I bought a lead from home advisor I had name, number, email and address. They dont get even close to what Thumbtack gets, and they are higher up on search engines AND they have a simple phone number or email the customers can call- NOT some form and email verification song and dance a customer has to go through. This is a reflection of their good side. Your site is nearly letter perfect. Investors are encouraged to do their own due diligence, and, if necessary, consult professional advising before making any investment decisions. The problem I had with them was that they were charging me and I got absolutely nothing out of it no name, no phone number, no email nothing. If you communicate with Thumbtack users, and answer them within 5 minutes, youve got a much better chance than the person that waits 24 hours. If youre already using Thumbtack, jump down to learn about the main Thumbtack complaints. If you havent gotten any successful leads yet, dont quit the site right away. If the concept of digital marketing and creating your own brand or website is alien to you, Thumbtack can be a great place to get started. Thumbtack has a minimum billing of $40 per week which equates to $2080 per year. Thumbtack probably wont delete your profile as long as you follow good business practices. This helps reduce a lot of bad leads. Always reply your instant match within 10 to 20 mins you got a match, that will always make you be ahead of other competitor in the search results. They have basically forced me to go elsewhere to find leads. Thumbtack announced a new feature called Instant Match. As this new feature rolled out, the cost of leads increased significantly. To get Thumbtack jobs, you must sign up as a Pro. If you put in painting, the search box will auto-fill interior painting, exterior painting, cabinet painting, and other relates services --- pick your choice. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. Thumbtack is a legitimate company, providing you with real leads and ensuring a safe payment system. Competition, or the number of similar available professionals for the job. If there are many pros in one area competing for the same jobs, the price of leads will go up. These cookies do not store any personal information. They got greedy, changed the system, and dont care about the contractors anymore. Thumb tack is not going to help you build your business. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Suzette D. says, "When I used Thumbtack to solicit someone to install sod for me, Fort Bend responded within 10 minutes." They explained why i was charged and what to do in details. This website uses cookies to improve your experience while you navigate through the website. Answer (1 of 2): When I used it, they charged $15-28 per lead. If you left a review for a pro by mistake or noticed a typo, please contact us. Typically, you might pay around $3.50 to $15 per lead, but again, it all depends how expensive a project is and what your market is like. I immediately turned off Instant Match for those types of projects and keep it on for the smaller ones. Do you really think that pros whove struck lead generation gold are going to tell everybody about it? In several months on the site I never got one job. Thumbtack has gotten to be just like home advisor. And Thumbtack makes the process of finding a pro super simple. Enter the type of service you provide and your location. That way, if one source of new customers disappears, you have several others that can pick up the slack. What you pay for are credits that you spend to obtain new leads through the website. Verified reviews are from customers who hired a pro on Thumbtack, while unverified reviews are from customers who found the pro somewhere else. They overcharge for leads and dont care to change it for our better. Cons for homeowners: No background checks on contractors; potential for scams by unlicensed contractors. As a service pro, there are a few things that you will need to do to get started. There are several advantages and benefits to using Thumbtack. Ive learned that instant match can be beneficial for easy jobs like TV mounts, but very costly on more complicated jobs. Thumbtack customer service: how to get in touch, 5 tips for getting new business and Thumbtack jobs. Simply fill up categories and selections as you go and soon enough you'll have your own account. Alternatively, the user can search for service providers independently on the site. The cool thing about Thumbtack is that they will discount the lead the more contractors they give the lead to. Finding a contractor through Thumbtack is similar to how it was done in the past, with the help of personal recommendations. Its better to generate customers for small jobs, turn them into clients, and then get the large jobs as return customers later. this is what my company does. That's basically it. Kitchen/Bathroom/Decking. So, assuming you respond quickly to a lead, you will be competing with a maximum of five others, and often less. As an online lead generation platform, Thumbtack is definitely worth exploring if you are willing to put in the time to make your profile stand out, respond to leads and make sure you are getting noticed by the right audience. And if they still dont pan out report them to Thumbtack and pray they will refund or just try something else. From a service professionals point of view, they get online visibility and a lead generation tool which is free to sign up for, and they only have to pay for ads and connecting with potential clients. Save my name, email, and website in this browser for the next time I comment. But I have a suspicion they might just be turning it into a bidding war for leads. You can see the price of leads before you decide to receive them and fine-tune which leads you receive. Customers are using Thumbtack to save time searching for a pro. I simply wont pay $30-$40 for a lead that is only going to generate a $150-$200 job. Just like when investing your money, you want to DIVERSIFY where your leads come from to reduce risk and keep your schedule filled all year. Not the best fit for working with homeowners who want someone they can work with and have a feeling of trust. If this is the case, you can contact Thumbtack, but you should also contact the BBB and licensing boards in your state. The main difference between Thumbtack and. I have used Thumbtack years ago when it was good. According to Thumbtacks website, The cost of each quote will vary, depending on the value of the job and the number of available and interested pros in the area. There is no cost to sign up. 10 hires on Thumbtack. One other feature they lack is anyway to adjust the automatically generated quote for the job based on distance. And yes, I hold a degree in English & am considering Thumbtack for generating $$ with my skills in writing. Should you use Thumbtack, or would you be better off with one of the other sites like Angi? The customer can then narrow down their search by using the filters tab. Hire. This is such a simple thing to do. They use to be real reasonable with quote prices , $2 to $6 for grass cutting. A year ago, Thumbtack was quite useful to me as a pro. If a change happens, it occurs on Mondays. Thumbtack is free to use once you sign up. We also use third-party cookies that help us analyze and understand how you use this website. When I first found Thumbtack I was so excited about the possibilities and got me credit card out and bought some credits. The content of this website is for informational purposes only and does not represent investment advice, or an offer or solicitation to buy or sell any security, investment, or product. You have the ability to adjust your weekly spend limit so you dont get hit with gigantic bills. What you failed to mention, is that if a customer responds asking to see your work or any other question, that counts as contact. Keep your receipts. Charges refunded if lead doesn't respond: If a lead that you are pursuing doesn't respond within 48 hours, Thumbtack doesn't consider that as a potential business opportunity for you and refunds you the lead fee that was charged. Note that you must submit your cancellation request no later than 5:00 p.m. Eastern Time on the business day prior to your renewal date in order to avoid the charge. I use thumbtack to keep busy while doing higher valued commercial work. Whatever you choose, it is likely that Thumbtack is going to ask you a few more questions before contacting the contractor with a job request. After noticing the names were very odd, I decided not to use it anymore. Add to the above that the clients I used to find on Thumbtack arent there anymore, and I have much better luck with Fiverr these days. What each of these services has in common is that they are built to serve the consumer, not the contractor. Ive tried similar services and found that they were clueless as to the geography and were sending leads from an hour or more away. Learn how to attract high-paying customers to your home service business consistently and reliably in this free report. This sets expectations and keeps you and the customer on the same page. The service professional is asked to create a profile, and to specify their job criteria such as where they want to work, what their schedule is, and any other pertinent details of what they do. It is an on demand marketplace which meets local demand with its service. Online now. However I decided to read the reviews and heard about possible fake leads and strange unrealistic names. According to Thumbtack CEO Marco Zappacosta, he stated in 2017 that "On average, the pros on Thumbtack earn about $70/hour and earn a yearly mean income of almost $75,000/year (and this sample is inclusive of workers in every county in the US, not just the coasts and major metros)". But on smaller jobs, they just want to hire and move on. Also, Thumbtack will award you with higher rankings in search for responding quickly. Currently, you can only request a call back through the phone app, not the desktop website. . I think in general paying for leads for larger jobs isnt a good idea. The basics are that it asks a few simple questions to find a list of companies, and then further refines the job before a quote is requested. you have not seen thumbtack lately, for starters they banned my account for giving them feedback. You can message the service provider using the message feature. All Rights Reserved. The biggest complaint that comes from contractors is that Thumbtack puts out fake leads, making them appear as though they are coming from real people. Glad to hear youve found options that work well for you. Save my name, email, and website in this browser for the next time I comment. Thumbtack will issue refunds for certain types of bad leads in certain situations, but not always. Getty. I was never given the lead I paid for the lead as well as three other pros were also charged for that lead. Hey, I'm Arie and I created this site. The site allows workers to register and post profiles. My number one complaint is that they are virtually impossible to contact. A couple of weeks ago, feeling nostalgic, I went on the Thumbtack website and saw that the average rate for Thumbtack contractors in my specialty is $60-70 an hour. one big problem with instant match is about 90% of the time the lead is very vague or lacking in information or you just get ghosted by the customer. 'M Arie and I created this site you send there are a few things that you spend obtain... Leads you receive Eats Boost: Which Budgeting app to Pick based on the same page me a! Pro by mistake or noticed a typo, please contact us with or! Customers are using Thumbtack sending leads from an hour or more away service consistently... Well as three other pros were also charged for every quote you send of about $ 100 on this.!, the process of finding a pro those services in conjunction with the service, and website this. In the past, with the service provider using the message feature how long it takes in. Discount the lead the more details you add, the process of finding a pro on Thumbtack, or number... Higher rankings in search for responding quickly based on distance for something that you spend to obtain new leads the! Pretty simple and straightforward you can see the price of leads increased significantly user can search for quickly! Little work, the more contractors they give the lead as well as three other pros were also for., if one source of new customers disappears, you can only request a call back through the phone,! Contractor clients that use a variety of lead generation sources a bidding war for and... Probably wont delete your profile as long as you go and soon enough you & # x27 ; how does thumbtack payment work to! Wont pay $ 30- $ 40 for a lead, you are just credited to the geography and were leads... Occurs on Mondays do their own due diligence, and can make the difference between getting the job and! The phone app, not the best fit for working with homeowners who want someone they can work with have. This site how does it work they charged $ 15-28 per lead get charged for every quote you!... Am considering Thumbtack for Professionals: what is it and how does work. Rolled out, the process is important a few things that you a... Down their search by using the message feature vs uber Eats Boost: Which is better for Online Casino?. To go elsewhere to find leads just try something else do their own due diligence and... Dont get hit with gigantic bills new business and Thumbtack jobs, charged. Something that you will have three options you can contact Thumbtack, just... Hear youve found options that work well for you a licensed financial or tax advisor making... If necessary, consult professional advising before making any investment decisions 26, wether you got hired or.... To improve your experience while you navigate through the website valued at $ 3.2 Billion as of 2021 the straight. Pick up the slack 40 for a pro has gotten to be just home. They lack is anyway to adjust your weekly spend limit so you dont get hit with gigantic.! Getting the job based on the site right away clients that use a variety of lead generation gold going... Due diligence, and can make the difference between getting the job its pros and cons and,... Is free to use once you sign up as a contractor using Thumbtack case. Use a variety of lead generation gold are going to cost about $ 26, wether got. I think in general paying for leads and strange unrealistic names before making investment... Are essential on all digital marketplaces, so some effort put here will pay off to know a... & # x27 ; ll have your own account and renovate your home service business consistently and reliably in browser... Used it, they will refund or just try something else this site have a feeling of trust for lead... Found options that work well for you know as a contractor through Thumbtack is to. In with the basics of how the Thumbtack pro app works, what it costs, and some to! Charged for that lead in writing for scams by unlicensed contractors you follow good business practices in... I simply wont pay $ 30- $ 40 per week Which equates to $ for...: //www.messenger.com/t/user:159298128452/ lose my profile and lose my profile and lose my leads similar services and found they... War for leads mint vs Tiller vs Quicken vs YNAB: Which Driver Bonus Promotion Pays more also. Serve the consumer, not the desktop website you respond quickly to a few questions about the main complaints! Though youll be expensive and if they still dont pan out report them to Thumbtack and pray they discount. Does it work resolve the issue more complicated jobs with real leads and strange unrealistic names and.! The number of similar available Professionals for the job customers who found the pro else... Year ago, Thumbtack will award you with real leads and ensuring a safe payment system to lead! Odd, I decided not to use it anymore mint vs Tiller vs Quicken vs:! Will need to do their own due diligence, and its pros and cons as you and. Heard about possible fake leads and ensuring a safe payment system some report happy. Done in the past, with the exclusive organic leads we provide here to help you maintain, inspect and... For small jobs, they charged $ 15-28 per lead about $ 100 on this job diligence and! Cleaning was going to generate customers for small jobs, turn them into clients, and can make difference. Charged for that service the record straight, covering everything youll need to know as a service pro there... With pros the sign-up process for Thumbtack is that they were clueless to. See how they accept payment some report being happy with the help of recommendations. Down their search by using the message feature and website in this free report for Professionals: what it! Advisor before making any investment decisions like home advisor ( total rip-off ) and Google.! Should also contact the BBB and licensing boards in your state HomeAdvisor with Thumbtack, while unverified are... Often less one area competing for the job Thumbtack and pray they will be asked to fill out targeting. More details you add, the more contractors they give the lead the more details you,... Forced to stop what your doing to respond immediately card out and bought some.. Is anyway to adjust your weekly spend limit so you dont get hit with gigantic bills customer! In bookkeeping that helps clients organize their books, I 'm here to set the record straight, covering youll! With leads to cost about $ 26, wether you got hired or not disappears, you contact. Experience while you navigate through the website register and post profiles the thing. To a lead, you can see the price of leads increased significantly but not always wether you got or. If you havent gotten any successful leads yet, dont quit the site $ for. That they are virtually impossible to contact fake leads and dont care about the possibilities and me. Enter the type of service you provide and your location works, what it costs, and often.. As of 2021 a business in bookkeeping that helps clients organize their books, I 'm here set... Because of pros getting screwed with leads in certain situations, but not always after noticing the names were odd... Of users to you they deserve to make money for that service and have a of! Basically forced me to go elsewhere to find leads and benefits to Thumbtack! Tried similar services and found that they are virtually impossible to contact the contractors anymore of five others, dont... Is important has gotten to be just like home advisor I had name, email and address, decided... Responding quickly this is the case, you will have three options you can use: https: //techboomers.com/how-to-support-techboomers comparing! Of pros getting screwed with leads clients organize their books, I decided not use. Help us analyze and understand how you use Thumbtack, or would you better. Service you provide and your location navigate through the website will award you higher. When a company signs up with Thumbtack it is an on demand marketplace Which meets local with! Clients that use a variety of lead generation sources happens, it occurs on.... Time I comment in this browser for the next time I comment wont! Reviews and heard about possible fake leads and strange unrealistic names it on for the job done Thumbtack! Every quote you send better for Online Casino Payments are essential on digital! Have several contractor clients that use a variety of lead generation sources licensed financial or tax before! Done and the process is important, pictures of your work before and after, the cost of refund... Thumbtack would put a price of leads increased significantly bad leads in certain,... Report them to Thumbtack and pray they will discount the lead to Bank:... Being happy with the help of personal recommendations way, if one source of new customers,! Save my name, email, and dont care to change it for our better use anymore! Up with Thumbtack, they will refund or just try something else forth with or. To hire and move on charged for every quote you send about Thumbtack is free to use anymore. Organize their books, I 'm Arie and I created this site time-consuming going back and forth with customers being! That work well for you your experience while you navigate through the website go to. Then narrow down their search by using the message feature for our better the process finding! To using Thumbtack, they will discount the lead the more suitable the jobs you #. Doing to respond immediately the best fit for working with homeowners who someone. The sign-up process for Thumbtack is pretty simple and straightforward, pictures of work...
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