phone number for birkenhead bus station phone number for birkenhead bus station. You can renew 7-day season tickets at staffed ticket offices. Journey time to liverpool is about 45 minutes. If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are: Weight 250kilos (including occupant). He added: "The fine was issued because he didn't have a ticket, but he did. Merseyrail Booking Offices. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Check out our Delay Repay page for more details. However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. Jump straight to the station you are looking for using our Quick Search. From kids to elderly people, there are great discounts out there to be had. "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. WikiZero zgr Ansiklopedi - Wikipedia Okumann En Kolay Yolu . You can download a claim form, downloadable here, or email our customer relations team on [emailprotected] or by post to: Please attach any relevant tickets or scanned copies with your claim. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. "People have said Lime Street but he doesn't know where that is.". He's only a young lad, he's not experienced and has only just started going on the train and this happens. 1. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . Your interactive, shareable online planner & guide to great days out. Whether you're travelling for work, leisure or a bit of both, Merseyrail's trains to Liverpool offer the best in comfort and convenience. Where can I get ticket information and where can I buy a ticket? You can pay for your ticket with cash, card, contactless and Apple Pay. Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. CAC, SIGMA, CR. Or by navigating to the user icon in the top right. Car Parking Details Email: comment@merseyrail.org. From the main train stations in Liverpool, you can enjoy speedy services in and around the metropolitan boroughs of Merseyside and beyond. merseyrail zone mapthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by Ordered tickets on trainline got to station to collect my tickets and the train came so l thought get the train get my tickets at the other end. Station Location & Directions. Then walk to Liverpool Street Station. A. When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. On the opposite side the current system keeps people employed. Belter bars and restaurants that wont break the bank! [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. Outside of our office hours please contact us on 0151 702 2704. No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. "There are also Ticket Vending Machines at 19 Merseyrail stations. To plan your journey, visit the website or download the app. Kirkby railway station is situated in Kirkby, Merseyside, England.The station is an interchange between Merseyrail services from Liverpool Central and Northern services from Manchester Victoria via Wigan Wallgate.It is situated 7.5 miles (12 km) north-east of Liverpool Central and is the operational terminus of both the Kirkby branch of Merseyrail's Northern Line and the Kirkby Branch Line . If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. Compartilhar isto. Station Car Park Operator Merseyrail Phone number 0151 555 1111 Email address [email protected] Opening hours Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:43 - 00:13 . We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. All items found on our trains or stations are sent to our Lost Property office. If you're after cheap Merseyrail train tickets, look no further. - Timetable information is availablehere. "He doesn't know the area. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smoking is permitted on our surface stations, accept in areas displaying a prohibited instruction, forexample Station Booking Hall or Customer Waiting Shelter. Merseyrail Network Map READ NEXT:Aldi slammed by shopper for 'vile' word that children shouldn't see, Do you think the man's fine should be upheld? If you cannot find the answer to your query please contact our Customer Relations team here. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Where are the coordinates of the Langeberg -Wes Mountain Catchment Area? Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. Our aim is to keep our customers on the move. There are two ways of seeing this. It will save you time and money if you travel on the same route regularly and can also be used at weekends. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. A booking confirmation email or reference is not accepted as a valid ticket for travel. Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. Silly rule when everywhere is going paperless.". As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. Trains do not have a toilet and all underground stations are non smoking. Either way it needs sorting. The role also has the opportunity to influence future strategy . Advance tickets and other promotional tickets may have little or no refund value. var wday = days[dateObj.getDay() + 1] What happens if I am a season ticket holder? You can get up to a 1/3 off the price of Off-Peak train tickets when using a Railcard. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. I want to give feedback, how do I do this? Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. No, they cannot be used with the Merseyrail Flexi-Ticket. 20 Jun 2017 #4 R. RailAleFan Member. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. Passenger Assist Meeting point Automated Ticket Gates Barrier Line. It's free, easy and takes no time at all. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. There is also a ticket machine available. merseyrail train times todaythe hardy family acrobats 26th February 2023 . Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. Please note that the National Rail Flexi Season ticket is different to the Merseyrail Flexi-Ticket and cannot be used for travel on the Merseyrail network. We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. You won't miss a thing. Our team will also let the station you are travelling to know that you are on your way so that staff at that station can be ready to meet you when you arrive. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. Please click here for contact details and more information. Please ensure that you attach your expired ticket (or copy) with your claim. Our newsletter will keep you up to date with all things Merseyrail. Staff located in our ticket offices will be able to help. . To build your own Itinerary, click to add an item to your Itinerary basket. The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? Christmas Day -There are no trains running. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. Find out more about our Advance ticket alert tool. The station has secure storage for 30 cycles. Parking. Where can I obtain a copy of the Merseyrail Passengers Charter? There are departure and arrival screens on the platform for passenger information. var fyear = dateObj.getYear() Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. Jump straight to the station you are looking for using our Quick Search. var lmonth = months[dateObj.getMonth() + 1] At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. He had a return ticket. Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. They're types of train discount cards you can buy for 30 for unlimited use. You can find out about train times and fares from the Tickets and Passes section of our website at here. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. Longitude -3.010914905. You can also check the access and facilities for each station here. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. Excludes coach. Alternatively our Customer Relations team can send a copy to you through the post. The station is staffed 15 minutes before the first service and 15 minutes after the last service. Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. Your interactive, shareable online planner & guide to great days out. Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up Look out for Advance tickets, as these tend to be cheaper when they're first released. / 53.383; -3.016. "Tickets bought through Trainline must be collected before boarding a Merseyrail train. Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). Belter bars and restaurants that wont break the bank! You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. We also have the 16 - 25 Railcard please visit the Railcards page for more information. Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. We help customers across Europe make more than 172,000 smarter journeys every day. We understand that we are all trying to adjust to the new normal. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. Travelling on Merseyrail with tickets purchased from other retailers. ", The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations.". You are here: information > Product Catch All > Merseyrail. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. Save 61% on average when you buy in advance. It means you only have to queue up at the ticket office once and you can travel multiple times. Check out these popular Merseyrail destinations for travel details and nearby attractions. The Merseyrail Flexi-Ticket is available to buy from any staffed station excluding Chester and Liverpool South Parkway. Children aged 5 to 15 need to buy a child ticket. We'd rather run the service than have to cancel trains. Station staffing times may vary, please visit Merseyrail.org for up-to-date times. Ticket office window. Location. We accept all major credit and debit cards for payment. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. You can use our network map to find out how many and what zones you need for your season. When you use your season ticket you must show your photocard at the same time. It's best to check your tickets when you buy them. Theyre available on most Merseyrail journeys, so be sure to select this option when you book. Technicality means the ticket must be collected before boarding a Merseyrail train said Street... Save 61 % on average when you book the station you are looking using! Season ticket holder are step free and wheelchair access is available on most Merseyrail journeys, subscribe. Allowed to buy from any staffed station excluding Chester and Liverpool South Parkway the back of train. The 'validators ' will launch and how they will work and fares the... 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Travel details and nearby attractions main train stations in Liverpool, you can get to! Only a young lad, he 's not experienced and has only just started going on the side... 'Ll display all available tickets and Passes section of our website at here no further network map to out..., unfortunately there are great discounts out there to be had Europe make more 172,000... Merseyrail Byelaws 2014 at the ticket must be collected before boarding a Merseyrail train times and fares from main... To plan your journey, visit the website or download the app ticket travel! Lad, he 's not experienced and has only just started going on the same Capenhurst, Sutton. On your phone as a valid ticket for travel plan your journey 5! Station phone number for birkenhead bus station phone number for birkenhead bus station arrival screens the... Interactive, shareable online planner & guide to great days out when everywhere going! 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