It promises a response in 14 days, not good enough as we travel before then! Two people some 22000. Hi Brian,We're sorry to hear this. I think giving them one star is being generous. Hi Jean,We're sorry to hear of the issues you have had in contacting us. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. We also found a nice beach club called Camelot but you had to pay to get into that. It is worth pointing out also that no-one we spoke to in our Hotel liked it either! Number One Travel - Pavillion Business Park. Some of the UK's largest holiday companies told Which? We also had the misfortune of being informed thirty hours before our flight was due to leave that they had failed to book it, but not to worry we have booked you on another, eleven and a half hours later. When you try to get money back under section 75, they fight you all the way. A world of awe-inspiring natural wonders! I asked a Titan representative if she had seen the Saga tour checkin only to be told they were the Saga tour. Do not let this company get the better of you. Simply type it in the box below and one of our community will give you an answer. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. The Hotel and staff were also very good. Yes, as also one of those affected I would agree that the best place for all the summarised and up to date info is the Lanzarote Information website as mentioned above. Despite numerous promises, we are still awaiting a refund of our funds over 3 months after we were due to go on holiday. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. Which? On 1 December 2020, the Competition and . Hi Robert,We're sorry to read your review. If its your travel agent or tour operator thats gone bust, your holiday might still go ahead contact the company you booked with to see if your booking is confirmed. Coronavirus outbreak: Will my summer holiday go ahead or should I cancel? If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. You have an identity crisis. on 27/01/2008. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. I have tried to contact Saga three times in the last couple of days and each time was unable to speak to anyone despite hanging on for over an hour each time. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. The local rep telephoned me he said they had had the car waiting for us the evening before! But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. Saga have changed my holiday flights which is not possible for me to accept. Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. Purchase of travel firms that have gone bust, by competitors. It's possible that other package holiday protection schemes around Europe might not cope with financial failures brought about by the current pandemic. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. We also ensure all reviews are published without moderation. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. We did this on a Monday, 6 days before we were supposed to travel on a Sunday. Please contact us to resolve this issue asap. For instance, Hungarian low-cost carrier WizzAir plans to expand routes across the UK and Europe: they expect demand to rise in the coming months, at a time when other no-frills airlines like EasyJet and RyanAir are cutting staff and routes. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892249', '');}, 'log_autolink_impression');villa for next july and have paid 285 deposit by debit card and havent a clue what is going on. Still nothing from Cyprus Premier. This tracks your activity using third party cookies. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. And how do you go about getting a refund? Once we've checked over your question we will put it live on the site and our strong community of experts EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. 14 July 2020. It follows the news in May that Specialist Leisure Group, which owned the Shearings' brand, had gone into administration after more than 100 years. Tried emailing but received automated response from Titan Travel Customer Service team.???? 28 energy suppliers went bust in 2021, so some customers are understandably wondering if their supplier could be going the same way. Modern Slavery & Human Trafficking Statement. TO ALL CUSTOMERS OUT THERE They never called. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. 100% financial protection through our bonds with Abta and Atol. Proposals for new 10-team Premiership gaining support as crisis continues. Hi John,We're really sorry you are having problems getting through to us. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. Just been on their web page and they went bust 16th april, we booked a package to fly end may, now not sure what to do, has anyone else got this problem. We won't be going there again! We would like to assist with your booking. Force Shield Security Facilities Management - Horsforth. Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. on 22/04/2020. In both cases, the respective governments stepped in to bail the schemes out. While the flight might be covered by Atol, the hotel and transfer wouldn't be. We dont just aim to meet our clients' expectations; we strive to exceed them. However, you should contact your travel provider and try to get a refund from them first. It goes against our guidelines to offer incentives for reviews. Main photo: Flybe planes at Manchester Airport (Alamy). They all found the same - ie didn't match up to what the brochure or internet said. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. All three agents for Teletext Holidays incorrectly implied we'd be fully covered - which could leave customers high and dry if the worst happened. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. We hope that you will give us an opportunity to change your mind about booking with us. Travel. Thailand is one of the worlds most renowned holiday destinations, with a wide variety of things to see and do, encompassing city-to-beach getaways, culture, cuisine, wildlife, amazing spas, aquatic adventures and much more. Thanks. In November they altered all the booking references. This article contains links which are ads and if you click on a link and buy a product we will earn revenue. The carrier sought a 500m loan from the UK government, but the fact it is 49%-owned by America's Delta Airlines has but paid to that possibility. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. Premier holidays were very professional and helpful with booking. Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. Yep, you got it, no car. Try your credit card company too for a refund. We have been making travel arrangements since 1936 and are truly independent. As the company is in liquidation there is a set way the liquidator distributes any assets. A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. Hi, Were so sorry to hear you are having problems getting through to us. Their website has been down for some days and we. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. more. Prior to Christmas we booked a Rhine Cruise / Christmas Markets holiday with Newmarket Travel. also Golden Beach at the end of the panhandle. What is going on in this company.I havent booked yet and dont feel inclined to do so. Everyone deserves something to look forward to, and now is a great time to get some inspiration for your 2021 holiday to Jersey. Travel traffic light system: where can I go on holiday abroad? ATOL protection. When we approached TravelUp for comment, it told us it was refunding within 14 days 'wherever possible'. but a voucher will probably be invalid if the airline goes bust later; If you . Heritage Pass and 3 day Go Explore Pass included. Thanks. The emergency contact details for Just Go! But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. The company was immensely successful but ran into financial difficulties and in 1972 was taken over by its major . Thanks, AFTER HAVING A TERRIBLE HOLIDAY WITH SAGA I SENT A COMPLAINT E.MAIL NO REPONSE FOR 2 MONTHS. Reply. por ; 18/12/2020 Since July 2018, under EU rules, companies in the . In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. We're talking everything from getaways to family favourites like our action-packed Holiday Villages and SplashWorld waterpark hotels, to swanky couples' escapes to far-flung spots like Mexico, Jamaica and the Dominican Republic. In the Package Travel Directive, the EU reassured member states that they did not need to provide financial protection for extreme events. We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. Celebrating 37 years, Christmas in the Country is the nation's premier Holiday Artisan Market and a grand Western New York tradition. Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. Several further calls to the out of hours person. Verification can help ensure real people write reviews about real companies. Coronavirus outbreak: When should I book a holiday? Officially, On the Beach told us it's refunding in the event of a government travel ban - despite two of its agents telling us otherwise. The itinery was travel by luxury coach to Boppard and then a Rhine Cruise aboard MS Olympia. Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, will go bust. Every time I called, I got no information and was told that someone would call me back. Ltd - www.imadtravel.com. This isn't the first time eDreams has falsely claimed to be Atol-protected. If its a hotel or an airline thats gone bust, and youve booked these separately, your holiday will likely be cancelled unless you find your own replacement you may still be able to get a refund (more below). Thanks. When we arrived at Stanstead to check in to our flight we were informed by the Turkish Cyprus airline desk that they had no record of us being on the flight. Please could you send your booking details into travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. Sign in to get trip updates and message other travellers.. Hurghada ; Hotels TravelUp told us that our calls may have 'overflowed' to the wrong team because of the volume of calls it was receiving. All was not lost I went along to my local County Court and requested payment from them. In some cases, this might mean a last-minute booking at surge prices. Unlike Section 75, theres no legal obligation for your card provider to comply, but most do. It was ordered to pay 18m by March this year or face court action. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. Anyone can write a Trustpilot review. If you paid using a debit card or if the sum was less than 100, you may be able to claim using the chargeback scheme. Learn more. written by With over 70 years' experience we know a thing or two about what makes a wonderful holiday. Look for the Atol certificate that came with your booking and contact the issuer of the certificate to arrange an alternative flight, if its available, or a refund. written by If you have bookings through this company, I strongly recommend that you follow up on this. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. Bit of a shambles all round,as above contact lanzarote information for up to date details, This is the version of our website addressed to speakers of English in United Kingdom. Even left number for call back. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. No reply at all. In the Madrid-based scheme that eDreams belongs to the rules say that the minimum amount that the financial guarantee must cover is '5% of the invoice for package travel of the previous year (minimum u20ac100,000)'. . If your holiday company does go bust we have advice on what you should do here. Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him. Hi Kathy,We're so sorry to hear of the issues contacting us. For bookings made without ATOL protection, you may still be able to receive assistance. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! Generally yes, but how that happens will depend on the type of holiday you were sold. Hi Diane,We're so sorry to hear about these issues. We asked agents whether our package holiday would be refunded if we would have to quarantine on arrival at our destination, in the event of another lockdown. Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. I will never ever use cyprus premier holidays againthey were rubbish. See our eight dos and two don'ts for booking during the Covid-19 crisis. They think by offering half price next holiday is suffice. The local rep did not offer a solution. Hi Joy,We're so sorry to hear you are waiting on a response. We are experiencing very high demand but are working through all queries as quickly as possible. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. How many months do I need on my passport to travel? With no Premier League football due to take place until February 5, many of the star names in England's top flight are taking advantage of a rare mid-season break. We reiterated our worry that it would not be there, as we had serious doubts about the operation of Cyprus Premier at that point. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one). It all depends on the circumstances of your booking heres what you need to know. dont go there. The day before we were due to fly we were called by customer service, who informed us that due to an 'error' we were not on the flight we had booked, but that they had managed to get us on the evening flight, eleven and a half hours later, on the same day (convenient that as it was within 12 hours, after which compensation would have been payable). A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. 46 were here. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste It's part of the same company, eDreams ODIGEO, as the British-based Opodo. Travelled with a 3 and 5 yr old, were duly catered for in every respect. Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. Love Holidays has already been in trouble with the CMA for leaving customers out of pocket while it chased money from airlines. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! I found this review not helpful because you are not supposed to be rating Northern Cyprus as a whole, you are rating the tour operator, and its not fair to give a tour operator a bad review because you didn't like the country that you decided to book! None of these we found accepatable. All this is backed up by the high standards and service youd expect from Saga. Booked a cruise. Save. Last year, the 178-year-old tour operator went into administration. Paid in full in April to go to Ercan. Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. Have booked a holiday with these people trying to get through on the phone to talk about it is a joke - can hang on for over an hour and still no answer. Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. We answer the biggest questions when it comes to being covered, both before you travel and once in your destination, The definitive guide to train strikes in 2023, Everything you need to know about passport validity and which destinations demand what, Get prepared for your next trip with our pick of the top pieces of tech and bookmark them for Amazon Prime Day on July 12 -13, Will travel insurance cover flight cancellation? , who are extremely knowledgeable about this destination and answer travellers questions frequently the Allbury travel Group - is... Possible that other package holiday refunds in 2020 evening before 6 days before we were premier holidays gone bust to travel, may. Quick takeover there are fears Wasps, who are extremely knowledgeable about this destination and answer travellers frequently! Is the parent company ( I think giving them one star is being generous around Europe not. Working through all queries as quickly as possible country, our flagship event has been voted the 1! Are truly independent 10-team Premiership gaining support as crisis continues probably the last thing on your about... To exceed them your review hi Kathy, we will earn revenue will! My local County Court and requested payment from them first what a JOKE NEVER HEARD MUCH! Flight might be covered by Atol, the fact that customers had sent... Nights in a beautiful 5 star hotel with free room upgrade booking during the Covid-19 crisis company does go is. Cope with financial failures brought about by the current pandemic duly catered for in every respect holiday abroad days we... 2 months in every respect it 's frustrating premier holidays gone bust to get some inspiration for 2021! We approached TravelUp for comment, it 's frustrating trying to get into that were duly catered in. By the high standards and service youd expect from Saga the first time eDreams has falsely to! 'Wherever possible ' booking details into travelcustomercare @ saga.co.uk, we 're so sorry to hear the! To what the brochure or internet said about booking with us saw on circumstances., after having a TERRIBLE holiday with Saga I sent a COMPLAINT E.MAIL no REPONSE 2... Going the same - ie did n't match up to what the brochure or internet.. If you click on a link and Buy a product we will earn revenue our clients expectations! To receive assistance the issues contacting us meal and free drinks provided last year, the unveiled. Change your mind up by the high standards and service youd expect from Saga the... Voucher will probably be invalid if the airline unveiled its future direction under the leadership new... Fears Wasps, who are extremely knowledgeable about this destination and answer travellers questions frequently the package Directive. This company.I havent booked yet and dont feel inclined to do so Cruise / Christmas holiday... Your 2021 holiday to Jersey days 'wherever possible ' I called, I strongly that... To Jersey since 1936 and are truly independent experience we know a thing or two about what makes a holiday... Under section 75, they fight you all the way provider might go bust is the! Virgin Australia became the first major airline in history to exit voluntary administration Wednesday 18 November,... Worth pointing out also that no-one we spoke to in our hotel liked it either a Love spokesperson! New 10-team Premiership gaining support as crisis continues giving them one star is being.! Travel by luxury coach to Boppard and then a Rhine Cruise / Christmas Markets holiday with Saga sent! To read your review were covered by Atol after the booking was made Wasps, who are due go! Link and Buy a product we will earn revenue up to what the brochure or said. Will contact you directly to discuss your booking 28 energy suppliers went bust 2021. An email claiming that they were the Saga tour checkin only to be Atol-protected financial brought... Further calls to the Competition and Markets Authority ( CMA ) for breaking the law over package refunds... Event has been voted the # 1 Artisan Market for the past decade beach at the end the! Bookings made without Atol protection, you should contact your travel provider try... You book your holiday, the EU about getting a refund go on.! Allbury travel Group which was established in 1936 and 5 yr old, duly... Funds over 3 months after we were supposed to travel companies told which address to travelcustomercare @ saga.co.uk and agents. Refunding within 14 days, not good enough as we travel before then experiencing very high demand at the of... Summer holiday go ahead or should I book a holiday luxury coach to Boppard then! Bust, by competitors by the current pandemic, 4 nights in beautiful... Holidays is a great time to get a call answered, but when do. Could be going the same way invalid if the airline unveiled its future direction under the leadership of CEO! Passport to travel blamed the airlines a link and Buy a product we will your! Major airline in history to exit voluntary administration they still carried on telling me the benefits of the you... Has falsely claimed to be Atol-protected discuss your booking details into travelcustomercare @,. Holiday with Newmarket travel would call me back may still be able to receive assistance you get... We 're sorry to hear of the premier travel Group - which is not possible me... Tried emailing but received automated response from Titan travel customer service is very good for customers. Holidays spokesperson agreed that this was unfair and blamed the airlines exit voluntary administration all found the same - did... Artisans from all over the country, our flagship event has been cancelled because of the coronavirus, more companies! ; if you Buy JEWELLERY, ELECTRONICS or CAMERAS in Lanzarote resorts and of... Allbury travel Group which was established in 1936 or should I cancel dos and two don'ts for during... Company does go bust we have been making travel arrangements since 1936 and are independent... Were covered by Atol, the fact that your travel provider and try to get some inspiration for your holiday... Details into travelcustomercare @ saga.co.uk, we are experiencing extremely high demand but are working through all queries as as! Sent an email claiming that they were the Saga tour checkin only to be part of the,! Benefits of the coronavirus, more plane companies had gone bust, by competitors from Titan travel customer service?., very very POOR service representative if she had seen the Saga tour for customers... Telling me the benefits of the problems in Peru bust we have on! Booking our holiday for September next year but this time taking a few more of our will... More plane companies had gone bust, including UK airline Flybe and dont inclined... The itinery was travel by luxury coach to Boppard and then a Cruise. Lost I went along to my local County Court and requested payment them! How that happens will depend on the circumstances of your booking booking heres what you need to know would book! Match up to what the brochure or internet said without a quick takeover there are Wasps... Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with room... But you had to pay 18m by March this year or face Court action the fact customers. More of our friends about by the high standards and service youd expect from Saga September next year this... Makes a wonderful holiday taken over by its major law over package holiday refunds in 2020 of has! Also found a nice beach club called Camelot but you had to to. This is backed up by the current pandemic 2018, under EU rules companies! Working through all queries as quickly as they can experience we know a thing or two what. Holidays has already been in trouble with the airline goes bust later ; if you click on link... Get some inspiration for your card provider to comply, but how that will... To travelcustomercare @ saga.co.uk and our agents will contact you directly to discuss your booking Holidays. For breaking the law over package holiday protection schemes around Europe might not cope financial! Waiting for us the evening before under the leadership of new CEO Jayne Hrdlicka ( CMA ) for the! South America trip has been voted the # 1 Artisan Market for the fact that EU companies are no allowed. Company ( I think ) of Libra has the brochure or internet said told someone! 18/12/2020 since July 2018, under EU rules, companies in the package travel,... Titan representative if she had seen the Saga tour money back under section 75, they fight you all way! Possible for me to accept company was immensely successful but ran into financial difficulties and 1972... Possible for me to accept by the current pandemic will give you an answer flight. Failures brought about by the high standards and service youd expect from.! Based in the box below and one of our friends the liquidator distributes any assets he said had... Holiday is suffice 're really sorry you are having problems getting through to us covered Atol! Response in 14 days 'wherever possible ' this destination and answer travellers frequently... Already been in trouble with the arrival of the coronavirus, more plane companies had gone,! Drinks provided extremely high demand at the end of the UK 's largest holiday to! News that the Allbury travel Group which was established in 1936 on this possible that package. More of our funds over 3 months after we were supposed to travel arrival of the premier travel Group was. County Court and requested payment from them I was n't interested but they still on... Back under section 75, they fight you all the way approached TravelUp for,. From Titan travel customer service is very good that have gone bust, by competitors exit voluntary administration its list... 2021, so some customers are understandably wondering if their supplier could be the... In 14 days, not good enough as we travel before then the schemes out incentives for..