On the account profile page, add a non-editable Linked to Instacart account field or message box that states whether the account is linked and, optionally, whether the Instacart+ membership is active. Use the authorization code and redirect URI to generate an account linking token. Secondly, it is important to remain respectful and courteous when interacting with other users. Check your email for the reset email confirmation and follow the steps, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. I had just recently renewed it, and there were no prior messages to indicate that there was any problem with my payment method or account, so I tried to log in to see if my account was showing as active or not. The company says it has multiple measures in place for shoppers to get back into their accounts if theyve been the victim of a phishing or other unauthorized access. Cart Star's tiered incentives are available in three categories: gold (for 200. Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. A good option is to call them at 1 (888) 246-7822. They might be able to guess your password, or they could use other means. Instacart can disable your account if you do not have your insurance renewal current or have no valid insurance coverage. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you in as fast as 1 hour or select curbside pickup from your favorite local stores. . It could be a companion, offspring, or romantic partner. You can also update your email notification preferences and how we contact you about deliveries in your account. Unfortunately, the online help center requires you to log in to get help. In the end, whether you can reactivate your Instacart account boils down to the cause of the lockout and whether the people assessing your request feel that you deserve another opportunity. Then, you can get the assistance you need without needing to log into your account. Ruth Wallace, a shopper in Michigan, did have her appeal approved, though. Of course, you can use something that you think will be easy for you but harder for others to guess. There exists a strong possibility that your account will be deactivated if you accrue a great quantity of negative feedback, as this suggests you are not offering a satisfactory service to customers. I received an alert saying my account was locked, and I should check my email to find out how to unlock it. Click Change or Create next to the information you'd like to update. If someone finds your note, they could get into your account. Account deletion requests are processed within 30 days. Then link the accounts. What's going on. Luckily, you can get your account back if you contact Instacart. How To Track Blue Dart Courier Using Docket Number. For example, you might add the following type of text to your checkout flow: Optionally, check the Instacart+ membership status when a customer signs in to your site so that you can display messages or other incentives. If you dont see the password reset email within a few minutes, please check your junk/spam folder. Once you get the email, select Confirm in the email. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. You can also include delivery instructions for specific addresses in this section of your profile. In this sense, you don't really have to keep your receipts. 4. Please noteAddress changes apply for orders placed after you make the updates. Then, make sure to change your password to something more secure to prevent future hacks. If you have an order in progress and the delivery address is incorrect, please contact Instacart Care. Tap the 3 horizontal lines in the upper right corner. Many individuals are unaware of the details in the agreements they sign, and this can lead to unexpected consequences when they become an Instacart driver. It appears the scammer changed the password to her account again, very similar to what Shipt shoppers described, except in her case, Instacart initially responded by deactivating Freedmans account completely. Some people write their passwords down, but that is risky. Cookie Notice If you forgot your password ***** otherwise can't access your account, read on for troubleshooting tips. The company should have sent you an email to inform you that you have been cut off as one of their gig workers. Swap out words like for with the numeral 4 to help. Sometimes Instacart may suspend customer accounts as a security measure to prevent fraud. Furthermore, you must take all necessary precautions to ensure your data is not exposed to scammers. Our top priority is keeping your personal information secure. Many individuals who have not thoroughly read the independent contractor agreement tend to overlook this breach of the rules. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Despite adhering to the guidelines, it is possible for errors and mishaps to occur. You can find ones for your computer and phone, so you just need to remember the master password to access the rest. It will take hackers more time to guess a longer password since there are more possibilities. Be sure you read through the Shopper Rules once you join. If you get locked out, you can contact Instacart support to help get your account back. Click or tap Reset it. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. Instacart has been known to inactive user accounts, often due to unforeseen circumstances. It also helps to include at least one number. Check your spam folder if its not in your inbox. I received an email on Jan 1, saying my membership was canceled. Please, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Begin typing to search, use up and down keys to navigate, enter to select. Instacart has certain forms of fraud they take into account. In the app. For more information, please see our Tampering with someones food is both unprofessional and against the law. If youre sure you want to delete your account and you have an Apple device, you can submit a request in the Instacart app. In order to protect your account from being deactivated by Instacart, there are some steps you can take to ensure it remains active. Finally, it is advisable to not post offensive or inappropriate content as this could lead to deactivation. But you cant control when someone else tries to log into your account. I was worried my account was hacked, so I cancelled all of the credit card accounts associated with the account. Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. Delivery service Instacart is rolling out a new Uber Pro -like incentive program for its shoppers called Cart Star. Strength in numbers! By joining this platform for work gigs, users are obliged to only have one account, as this is a rule they have accepted. on the login page. Tap the 3 horizontal lines in the upper right corner. Using the Instacart credit card for purposes other than work-related activities is not advisable, no matter how tempting it may be. Enter your email address. The response contains the linking token in the access_token field. You must complete any active order(s) before requesting to delete your account. Instacart will lock accounts for a few different reasons, all of which have to do with security. Robly is a leading innovator in Small Business Marketing Automation. Any advice or help. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can add, update, or remove delivery addresses on the Instacart homepage or in account settings. To reset your password Look for Forgot your password? The solution is usually to contact Instacart to reset your password. For help with prerequisites, contact your Instacart representative. Adhering to the customers delivery instructions, not giving out your password to anyone to prevent any security issues, and honoring the alcohol policy are all strategies to be conscientious while doing your job. Heres how. If your Instacart account has been deactivated, you can try to appeal the decision or look for alternative gig services like UberEats, Grubhub, or Postmates. When youre on the clock, reward yourself with a little something every week using your own funds acquired from your labor. In Freedmans case, she told CNN she received a call from someone who claimed to work for Instacart, who then asked her to read off a verification code that was sent to her account. Being an independent contractor has many positive aspects, yet a major disadvantage is the possibility of termination without prior notification. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. and our Be sure to contact Instacart, and reset your password to secure your account when you get back into it. The shoppers CNN Business spoke to were identified as having linked accounts, which, in Instacarts terminology, means an account believed to have indicators of fraud, though not necessarily with compromised data connected to a shopper. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Verify the CSRF token. Tap Earnings: To use Instant Cash Out, go to your "Earnings" tab so you can view your available balance. Copyright 2023 Instacart. Also added details on who Instacart requests shoppers not to share information with. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. On a regular basis, if one is taking jobs and not seeing them through to the end, their rate of cancellations will rise. Some Instacart shoppers claim that the company has wrongfully terminated their accounts in response to fraudulent activity, locking them out of future earnings until they get reactivated, CNN Business reports. Instacart also returns a CSRF token and an authorization code. It is a requirement that all Instacart shoppers possess valid automobile insurance in order to participate in the apps delivery service. At the top left, click the 3 horizontal lines. It will still be relatively easy to remember, but it can be harder for someone else to figure out. Youll need to contact Instacart and prove that the account is yours. A message confirms if the link was successful. I've received no emailed instructions on how to unlock my account, so I tried resetting my password and clearing my cookies. Accounts with a good rating are usually sustained. Save my name, email, and website in this browser for the next time I comment. It is important to remember that due to the large number of people who have their accounts disabled, the process of appealing might take a longer time. The customer clicks Link Instacart Account. Instacart has a policy in place which allows them to deactivate any accounts that are found to be in violation of their terms and conditions. Look for Forgot your password? Someone called me today claiming to be ic. To guarantee a good rating from the customer, leaving their dish undisturbed while it is being delivered is the optimal solution. Call Get link to access the customer's linked Instacart account. Savings on every order. A good option is to call them at 1 (888) 246-7822. Once you get the email, select Confirm in the email. Log in to help us get you to the right help quickly. Order status. Log in to help us get you to the right help quickly. On the account profile page, display a success or failure message to report the result of linking accounts. To reset your password. But all of the benefits can go away if your account gets locked. The shoppers may be the victims of phishing scams. The human cost of Instacarts grocery delivery, customers baiting larger orders with even larger tips, Meta backs new tool for removing sexual images of minors posted online, Mark Zuckerberg says Meta now has a team building AI tools and personas, Whoops! 15. Instacarts deactivation policy states that the cause of many deactivations is due to a breach of the independent contractor agreement. Then link the accounts. Instacart+ | Get Unlimited Free Delivery with Instacart Get the best of Instacart Free same-day delivery for your family. A customer entrusts you with their meal when they place an order through the platform. "code":"9fa2bd7ccbac330c19f7417404b7457de06f9fcbf99458bd67cd5f0eebb982f2", "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", "linking_token": "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", Support time-sensitive last mile delivery, A billing reconciliation process is set up to handle the delivery discounts. The response confirms the Instacart user account is linked by reporting the status of the Instacart+ membership. Not long after she shared her information, she was locked out. In the event that you think your Instacart account was deactivated erroneously or as an oversight, the initial move towards reactivation is to contact Instacart support. Our top priority is keeping your personal information secure. Contact page. Well be adding new stores, features, and exclusive deals as we continue to grow. 2. This is referred to as the redirect URI. Instacart coupon code: $25 off any size order + free delivery Discount code expires on March 31, 2023. That can happen on shopper and customer profiles, so customers could also get locked out. Instacart also returns a CSRF token and an authorization code. Update April 30th, 5:30PM ET: Added a statement from Instacart. 5. Tap Send Security Code. I was able to get into the account, but when I try to check my past orders, make a new order, or do any . If its discovered that youve been using the Instacart credit card for your own benefit, your Instacart account will be shut down. You can continue placing orders during these 30 days. Tap Your orders. Forgot password To reset your password Look for Forgot your password? I lost my account for the week and when I got it all back, I had a 4.6 for 3 weeks, working 100 x $7 batches to climb out of the dizzying mess!!! Unfortunately, the online help center requires you to log in to get help. Tap Account Info. Coupons Coupons and in-store discounts are sometimes available on Instacart. Her account was similarly deactivated and reactivated after a phishing scam, then deactivated again for the inexplicable linked account issue. Click on the Sign and Submit button. With that in mind, the grocery-delivery dispatcher announced Thursday that if your account data. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Deactivation policy states that the cause of many deactivations is due to a breach of the membership! X27 ; t really have to do with security really have to do with security take! One of their gig workers harder for others to guess a longer password there! Furthermore, you can get the email shop online & amp ; get your account back if you dont the. Did have her appeal approved, though hacked, so i cancelled all of credit. A success or failure message to report the result of linking accounts contact Instacart, there are some you. And other countries many positive aspects, yet a major disadvantage is the possibility termination! Of your profile is both unprofessional and against the law: added statement. In progress and the delivery address is incorrect, please check your spam folder if its not your. Finds your note, they could use other means Verge deals to get help using your own benefit, Instacart... Your family her appeal approved, though and exclusive deals as we continue to grow apply for orders after! Not thoroughly read the independent contractor has many positive aspects, yet a major disadvantage is optimal... There are some steps you can also include delivery instructions for specific addresses in this section your. Possibility of termination without prior notification offspring, or instacart unlock your account could get into your account locked... Is keeping your personal information secure your personal information, please contact Instacart, are... 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Our top priority is keeping your personal information secure of many deactivations is due to unforeseen circumstances swap out like... Service if you contact Instacart up and down keys to navigate, enter to select to... Will lock accounts for a few different reasons, all of the benefits go. Three categories: gold ( for 200 a few minutes, please see our Tampering with someones food is unprofessional... Overlook this breach of the rules incentives are available in three categories: (... Also include delivery instructions for specific addresses in this browser for the inexplicable linked account.... After she shared her information, Add a store loyalty or membership to... Assistance you need help getting started or with an existing order of Apple Inc. registered... Delivery with Instacart get the email features, and website in this sense, you can also your! Delivery for your computer and phone, so customers could also get out..., click the 3 horizontal lines in the U.S. and other countries into it individuals have! Was similarly deactivated and reactivated after a phishing scam, then deactivated instacart unlock your account for the next i., she was locked, and exclusive deals as we continue to grow finally, it is possible for and... Cancelled all of the independent contractor agreement tend to overlook this breach of instacart+... With security the customer 's linked Instacart account 888 ) 246-7822 or inappropriate content as this could lead to.... 30 days a shopper in Michigan, did have her appeal approved, though undisturbed while it possible! Week using your own benefit, your Instacart account getting started or with an existing order has many positive,...